Business Hours:
Mon - Fri: 0800 - 1800
Saturdays: 1000 - 1600
Sundays: Closed

IT Support System

Log, manage and track support related tasks easily

Key Features

  • Web-based
    • No software or hardware to install
    • Access on any device, any time
  • Flexible to your existing support infrastructure
    • Convert your job sheet / book
  • Simple, user-friendly interface
  • Keep up to date with email alerts
  • Annual subscription service, no upfront cost
  • All support & ongoing updates included in subscription
 

If you're an I.T. Technician or manager in need of a solution to your current help desk then look no further! Our IT Support System allows users to submit, view and track support requests/queries from one central location... The Internet! The application is accessible on any device with a web browser and access to the Internet.

The IT Support System is a web-based platform that allows users to request support quickly and efficiently. New requests can be submitted via two methods:

  1. Via website
    • A user simply logs in via the personalised URL to their support portal and fills out the simple online form to request support
  2. Via email*
    • Once configured, the system will process and respond to user emails, simplifying the process described in method 1.

Key information is delivered to users via email:

  • A new support request
  • Updates to an existing support ticket
  • Closure of a support ticket
  • Solution for a support ticket

 

Want to learn more or get a quote? Contact us and a member of the team will be in touch.

* Email processing & responses require a dedicated cloud-based email address. The IT Support System currently supports Office 365, GMail, and Google GSuite.


TLC Technologies Ltd
07919 374966
office@tlctechnologies.co.uk
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